In 2016, three friends with a shared vision created Shielded to change the insurance industry. With backgrounds in tech and marketing, they saw a gap in the market, especially with the rise of rideshare services like Uber. They launched a simple website, and soon, customers were eager for their insurance solutions.
Bridging Gaps with Technology
Josh Scutts, one of the founders, remembers how their time at a direct insurer showed them how outdated the industry was. “It was eye-opening,” he said. When they moved into insurance broking, they discovered new opportunities, offering diverse policies and working with many types of clients. They used insurance technology to improve everything, from client interactions to internal workflows, making the process smoother for everyone.
From Startup to Industry Leader
Starting with just three employees, Shielded now has around 70. The founders stressed how important it was to stay true to their original vision, with clear goals and open communication helping them grow.
Client-Centric Innovations
One of Shielded’s standout features is their premium funding solution, which offers flexible payment options. Josh explained, “It just makes sense,” especially as people look for ways to manage rising costs. They also provide client-first service with a dedicated claims team. For example, during the Townsville floods, Shielded quickly processed claims, helping clients in a time of need.
Advice for Aspiring Entrepreneurs
For anyone looking to grow a business, Josh has some great advice: stay adaptable and informed. “The market changes quickly,” he said, reminding entrepreneurs to stay on top of trends. Building trust with clients is also crucial, especially in today’s digital world.
Conclusion
Shielded’s journey shows how technology and a focus on customer needs can change an industry. By combining innovation with a client-first approach, Shielded has carved a unique space in the insurance market.
